Accessibility Statement

Effective date: 14 April 2026  |  Last reviewed: 14 April 2026

The Stove and Fire Company is committed to making its website accessible to everyone, including people with disabilities or impairments and those using assistive technology. This statement explains the current accessibility of our website, what we are doing to improve it, and how to contact us if you need help or want to report an issue.

Our commitment

We want everyone to be able to browse our products, complete a purchase, and get in touch with us — regardless of how they access the web. We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard.

Target: WCAG 2.1 Level AA

As a growing e-commerce business, we recognise that full accessibility compliance is an ongoing commitment and we are actively working to improve our website.

How accessible this website is

We have reviewed our website and can report the following on its current state of accessibility:

Working well
Product descriptions
All stove and fire listings include clear written descriptions of product features, dimensions and specifications.
Working well
Contact options
Customers can reach us by email or phone as an alternative to using online forms or the checkout.
Working well
Page structure
Pages use a consistent heading structure to help screen reader users navigate content.
Being reviewed
Product images
We are working to ensure all product images have descriptive and meaningful alternative text.
Being reviewed
Checkout and forms
We are reviewing our checkout process and contact forms for full keyboard and screen reader compatibility.
Being reviewed
Colour contrast
We are auditing text and background colour combinations across all pages to ensure sufficient contrast ratios.
Being reviewed
Third-party widgets
Some functionality — including Klarna payment and any chat tools — is provided by third parties whose accessibility we cannot fully control.

Known limitations

We are aware that some parts of our website may not yet fully meet accessibility standards. These include:

  • Some product images may not have fully descriptive alternative text
  • The Klarna payment widget is provided by a third party and may have its own accessibility limitations
  • Some interactive elements, including filters and product option selectors, may not be fully operable by keyboard alone
  • Certain promotional or banner content may use colour contrast that does not meet WCAG AA requirements

We are actively working through each of these issues. If you encounter a problem not listed here, please let us know.

Shopping with us — accessible alternatives

We’re here to help

If you find any part of our website difficult to use — whether that is browsing products, configuring options, or completing checkout — please do not hesitate to contact us directly. We are happy to take orders by phone, answer product questions by email, and provide any product information in an alternative format on request.

If you require assistance choosing the right stove or fire for your home, or need support with arranging an installation survey, our team can guide you through the entire process without needing to use the website.

Email: [email protected]  |  Phone: 07400 322 583

Alternative formats

If you need any product information, delivery details, installation guides or policy documents in an alternative format — such as large print or plain text — please contact us and we will do our best to help. We aim to respond to such requests within 5 working days.

Browser and assistive technology support

Our website is designed to work with up-to-date versions of modern browsers including Chrome, Firefox, Edge and Safari. It should be compatible with commonly used assistive technologies such as screen readers and keyboard navigation. If you experience an issue with a specific browser, device or assistive tool, please let us know so we can investigate.

Reporting accessibility problems

We welcome feedback on the accessibility of our website. If you find anything difficult to use, or have a suggestion for improvement, please contact us:

The Stove and Fire Company

Email: [email protected]

Phone: 07400 322 583

We aim to acknowledge accessibility feedback within 2 working days and respond fully within 10 working days.

Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory and Support Service (EASS):

This statement was prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Updates to this statement

We will review and update this accessibility statement at least once a year, or whenever significant changes are made to the website. The date at the top of this page reflects the most recent review.

Share This