Website Terms of Use

Who we are

This website is operated by The Stove and Fire Company, a family-run business selling wood burning stoves, multi-fuel stoves and electric fires, with installation services available across the North West and wider UK. You can contact us at [email protected] or on 07400 322 583.

Using this website

You may use this website for lawful purposes only. You must not:

• Use this site in any way that breaches applicable local, national or international law
• Attempt to gain unauthorised access to any part of the website, its servers or any connected system
• Introduce viruses, malware or any other harmful or disruptive material
• Use automated tools to scrape, harvest or extract product data, pricing or content from this site
• Reproduce or redistribute any content from this site without our prior written permission
• Transmit unsolicited commercial communications through or to this website

We reserve the right to restrict or terminate access to this website at our discretion and without notice.

Orders and purchases

Placing an order

When you place an order through our website, you are making an offer to purchase the product at the listed price. Your order is not confirmed until you receive a written order confirmation from us by email. We reserve the right to decline or cancel an order at any time before confirmation, for example if a product is out of stock or a pricing error has occurred.

Pricing and availability

We take care to ensure all prices and product information displayed on this website are accurate. However, errors can occasionally occur. If we discover a pricing error on an order you have placed, we will contact you as soon as possible and give you the option to proceed at the correct price or cancel your order for a full refund.

Product availability is subject to change without notice. Where a product becomes unavailable after your order has been placed, we will notify you promptly and offer an alternative or a full refund.

Payment

We accept payment by the methods shown at checkout, including Klarna’s buy now, pay later and spread the cost options. Use of Klarna is subject to their own terms and conditions and a separate credit agreement between you and Klarna. We are not responsible for Klarna’s services or decisions.

Free delivery

We offer free delivery to most UK postcodes. Delivery eligibility will be confirmed at checkout. For remote or excluded postcodes, we will contact you to discuss options before processing your order.

Returns and refunds

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item within 14 days of receipt for a full refund, provided it is returned in its original, unused condition and packaging.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these terms.

Installation services

Where you engage The Stove and Fire Company to carry out installation of a stove or fire, the following applies:

• Installation is carried out by our fully certified team in accordance with industry standards, building regulations and manufacturer guidelines
• A survey or site assessment may be required prior to installation — we will confirm this when you enquire
• It is your responsibility to ensure safe and reasonable access to the property on the agreed installation date
• Any existing chimney, flue or hearth must meet the required standards for the product being installed — we will advise you of this during the survey process
• Separate terms and a written quote will be provided for all installation work prior to commencement

Installation bookings are subject to availability and geographic coverage. Please contact us to confirm whether your postcode is within our service area.

Product safety and compliance

All stoves sold through this website are DEFRA-approved and EcoDesign 2022 compliant where stated. It is your responsibility to ensure that any stove or fire you purchase is suitable for your property and complies with local planning or environmental requirements, including Smoke Control Zone regulations if applicable in your area.

Intellectual property

All content on this website — including product descriptions, images, brand copy, logos and design — belongs to The Stove and Fire Company or is used with the permission of manufacturers and brand partners. You may not copy, reproduce or distribute any content from this site for commercial purposes without our written consent.

Product images and descriptions from brands such as Stovax, Saltfire and Onyx remain the intellectual property of those manufacturers and are used under licence.

Disclaimer and limitation of liability

We make every effort to ensure the information on this website is accurate and up to date, but we cannot guarantee this at all times. Product specifications, prices and availability are subject to change.

To the fullest extent permitted by law, The Stove and Fire Company will not be liable for any indirect or consequential loss arising from your use of this website or reliance on its content. This does not affect any liability that cannot be excluded under law, including liability for death or personal injury caused by negligence or liability under the Consumer Rights Act 2015.

Third-party links and services

This website may link to third-party websites including manufacturer sites and payment providers. These links are provided for convenience only and do not represent an endorsement. We are not responsible for the content or practices of any third-party site. When you use Klarna or any other third-party service, you are subject to their own terms and privacy policies.

Privacy and cookies

Your use of this website is also governed by our Privacy & Cookie Policy and our Data Protection Policy, which explain how we collect and use your personal information. Please review those policies alongside these terms.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website or any purchase made through it will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these terms, please get in touch: